Frequently Asked Questions
Some of the more common questions asked by customers. Please call us with any questions not listed below.
When do I need to pay for my tickets?
Two payment options either pay immediately by credit card/paypal or request an invoice if you operate in the travel trade industry, we operate a 4 week before departure date payement scheme.
When will I receive my tickets?
If you have paid immediately online you will receive an email with your ticket information.
How do I cancel a booking I have just made online?
Please contact us via email or telephone on 0800 024 8070
I have some questions, who can I call?
We have a contact centre with advisors who are happy to help you with your booking. You can call us free on 0800 024 8070.
Can I add people to my group?
Yes, you can amend your booking up to 48 hours before your travel date, Monday – Friday only.